The most intelligent multi-channel communication for your Customer Management
Founded in 1884, Edison is the oldest European company in the energy sector. Today Edison is a company of the EDF Group (Electricité de France): a leading Italian company in the fields of supply, production, and sale of electricity, gas, and crude oil.
- Verify the level of customer satisfaction.
- Check the quality of the service provided by the contact center/outsourcers.
The Customer Satisfaction solution allowed our customer to meet its needs.
- Rapid contacts.
- High percentage of customer retention.
- Interviews conducted within a few hours of the customer's experience.
"Customers are at the center of our attention every day. In addition to people, collaborators, suppliers, and our tools. Edison Energia's goal is to improve its customer service quality - this is why Edison chose Your Voice's Quality & Customer Satisfaction solutions."