The most intelligent multi-channel communication for your Customer Management
Agos Ducato is a leading company in the household finance sector and is 61% controlled by the international group Crédit Agricole through Crédit Agricole Consumer Finance, a major French consumer credit firm; the remaining 39% of the share capital belongs to Banco Popolare.
- Verify that the customer can be reached on the telephone number collected by the dealer.
- Verify that the delivery address of paper communications coincides with that collected by the dealer.
- Verify the correct residence/delivery address.
Welcome Call >>
The Welcome Call service allowed our customer to meet its needs.
- Rapid contacts.
- High percentage of customer retention.
- Backlog alignment in relation to the accumulated activities.
"Certified as the Best Financial Agency in 2013 by the German Quality and Finance Institute, Agos Ducato has been named a leader in terms of service quality: customer service, product offer and flexibility, communication, and price/quality ratio. To reach this important milestone regarding quality, Agos Ducato chose Your Voice's Customer Care and Welcome Call solutions."