Cloud IVR improves the quality of your customer support: it reduces management time, delivers requests to the right interlocutor, and automates processes.
Cloud IVR is a turnkey system that automates and simplifies customer interaction in a number of areas:
- Sales & Marketing: Sales Information (pricing, promos), order management, and payment methods.
- Customer Service: Service information (event schedules, c/c balances), and delivery status (activations, deliveries).
- Help desk: Troubleshooting state information.
- Loyalty Programs: Contest and loyalty program management (checking scores, management of points/prizes).
- Virtual Secretariats: Switchboards for company branches, local service centers, and dealers/partners.
A modular and flexible system
A cloud-based virtual solution
Dynamic and multi-channel management
Cloud IVR Features
IVR Designer: design your IVR system autonomously
An economic and practical answer to your needs
High usability standards
No specific technical skills are required: the module has been designed to have the highest standards of usability.
Manageable in complete autonomy
Are you interested? Write us for more information!