This page collects information regarding Your Voice's services. The most frequent questions (and answers) touching both technological and commercial aspects. This page will grow periodically, but feel free to contact us if your question is not yet listed, or in case you would like to ask a quote or a demo!
Your Voice’s double data center supports scalability with great performances. It’s based on two structures placed 200 km away from each other, but they offer similar services. It’s possible to switch between one or the other in real-time, with minumum impact on the service itself. It’s possible to choose between a shared or private structure.
The requests we receive around Business Continuity and Disaster Recovery are constantly growing, and they usually come from mid-big sized enterprizes (check the FAQs on the data centers). The July 2019 release re-newed the infrastructure in order to maximize scalability, performances, and efficiency of our services. In details:
Every top up lasts 12 months. Every time you “use” interactions (e.g: telephone traffic, one Visual CX, video straming session, etc.) the single price will be deducted from credit. You can ask us to set automatic notifications when certain treshold are reached and/or when credit goes under a defined percentage.
In case you think you will use the credit in less than 12 months, or you just would like to add credits before that time, you can buy a top up. Its value will be equal or higher than the past one and, at each top up, the service will be extended for 12 more months.
How many as you want. With Cloud Contact Manager there are no limits concerning user creation, nor activities or campaigns you would like to pursue (front-office, teleselling, credit collection, help desks, etc.)
Users can activate or deactivate users on a growth, peak, fluctuation, season base your business encounters without worring about recurring or una-tantum per-sit costs.
In case your company manages or expects to manage payments (e.g: eCommerce, multichannel transactions, cash, payment cancellation, wallets, etc.) you can consider Your Voice to natively integrate with the serices you use to communicate with your clients. Here we propose two use cases possible (among the alternatives):
Consider also that Your Voice is PCI DSS 3.2.1 service provider certified, the universal standard that norms how providers should handle credit card data. Not everyone can obtain such certification!
Semplicity, flexibility, and scalability don’t apply only to technologies, but to pricing as well. On these principles base, we built a dynamic pricing that adapts to business needs (channel, volumes, etc.). In any case you will benefit from:
In flexibility we trust, so we can speak about free trials, or fixed-price; If you want to learn more about pre-paid packages, read the dedicated FAQ.
Yes, some of our clients use this solution when they can’t forecast the volumes they will manage – maybe they opened a new business or they want to proceed step by step; in other case some of our clients re-sell them.
There are 4 different packages including calls, SMS, Emails, Video Streaming, etc. where we apply discounts based on the values you buy. A simulator will help you understand the interactions you will be able to manage with each package, and you will be able to set notifications as soon as you reach certain tresholds.
Pre-paid credit, activation fees, and collateral professional services are billed in a single invoice once the service is activated; monthly fees will be billed bimonthly.
Please, don’t hesitate to contact us for a quote. There are several discount options you clould benefit!
No, there are no technical nor contractual limitation. Attention: senders MUST be register at Italian AGCOM (and/or other national Authorities) with company name.