Cloud IVR

Higher call services automation, optimization of business or contact center resources

The efficient and better automated Voice Self-service

Cloud IVR is what you need to create, set up, and personalize automated call services. Client interactions accelerated and human resources optimized in one shot.

Contact Center Efficiency Examples

  • Automation of simple requests
  • Human support only when it is necessary (based on personal skills)
  • Call Back introduction balances operator workloads,  while keeping every business opportunity
  • Cuts the cost of massive outbound campaigns
  • Designer module to set it up from scratch or pre-designed templates

 

Information

Welcome,
multi-level navigation menus,
operator switch,
Status,
Limited time offers.

Control

Personal data alignment
Privacy consents updates
Activation confirm

Integrabile

Reminder

Expiration notifications,
Subscription renewals,
Reminders and appointment management,
Payment reminders

Dispositivi

Provisioning

Data Collection,
Vocal Ordering,
Survey, NPS & Customer Satisfaction,
Support during payments.

Advanced Customer Experience Examples

  • Prompt resolution of frequently asked questions
  • Forecasts and reduction for queue time
  • Processes and services available anytime, everywhere, on every device
  • No need to call the company back to confirm completed operations

 

Marketing

Promo codes communication
Surveys pre/post campaigns,
Opening hours
Loyalty programs.

Sales

Orders and billing status and management
Appointment set up
OTP (One Time Password) integration

Assistance

Self-responders dispatchers
Delivery trancking
Help desk tickets checks
Multilanguage support.

Credito

Credit

Cards activation
Payment information
Credit collection support.

Resources

Download

Download the presentation

Download

Preventivo

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