Cloud Contact Manager

Manage business-customer multichannel communication using the web dashboard or API.

The web dashboard that manages multichannel communications between businesses and customers

The Cloud Contact Manager optimizes operators (eg. teams, contact center, smart working), supervisors, and managers through multichannel communication: 

  • Marketing and Sales campaigns
  • Customer Care and Help Desk services
  • Credit Collection operations
  • Resource monitoring
  • Performance statistics

Key Features

No limits

Unlimited users allowed.

Purely Cloud

No download or installations. Flexible pricing.

Multichannel

In/outbound calls, SMS, Email, Chat, Mobile web app, Video Streaming.

Credito

Open

Based on HTTP REST API, external tools can be integrated (CRM, ERP...).

Benefits

Economicità
Cheap

No need to invest in phones, hardware or software infrastructures. Pay-Per-Use pricing model.

Velocità
Fast

Only a few days to activate new contracts, just a few hours to train.

Scalabilità
Scalability

Perfect to manage business fluctuations like one-time campaigns, temporary high volumes of interactions, peaks, etc.

Semplicità
Simplicity

Friendly and easy to use web interfaces for the front-office, the back-office, and management.

Service Supplier
Control

Administration, monitoring, and reporting panels to control performance and resources.

Data Center
Integrability

Salesforce, MS Dynamics, Zendesk and SAP Hybris Plugins. Fast integration with other systems like CTI, CRM, ERP, …

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