The Cloud Contact Manager optimizes operators (eg. teams, contact center, smart working), supervisors, and managers through multichannel communication:
Unlimited users allowed.
No download or installations. Flexible pricing.
In/outbound calls, SMS, Email, Chat, Mobile web app, Video Streaming.
Based on HTTP REST API, external tools can be integrated (CRM, ERP…).
No need to invest in phones, hardware or software infrastructures. Pay-Per-Use pricing model.
Only a few days to activate new contracts, just a few hours to train.
Perfect to manage business fluctuations like one-time campaigns, temporary high volumes of interactions, peaks, etc.
Friendly and easy to use web interfaces for the front-office, the back-office, and management.
Administration, monitoring, and reporting panels to control performance and resources.
Salesforce, MS Dynamics, Zendesk and SAP Hybris Plugins. Fast integration with other systems like CTI, CRM, ERP, …