We support your Digital Transformation
From 1999, Your Voice has offered companies a variety of services to manage and improe multichannel communication with clients and leads.
We develop scalable, customized, integrated cloud services that empower Marketing, Sales, Customer Service, Credit Management processes with higher quality and efficacy. During 2018 we managed:
- 66 Mil. multichannel interactions
- 86 Mil. voice calls
- 6,5 Mil. transactions
- 35 Mil. of € transacted
"We want You for The Your Voice Partner Program!"
Your Voice services can be quickly and easily integrated with third-parties solutions.
We truly believe that these features, matched with the extreme focus on scalability and flexibility of our platform and pricing, deliver a solid foundation where to build opportunities and win-win relationships with our partners.
Vision
A
SHARED
VIEW
The vision: with our partners, we want to build Cloud services and tech solutions able to optimize customer business processes; this is our vision!
We focus on automating and rationalizing useless tasks, we improve the efficency of redundant client-company communications, where our northern star is a more agile and enhanced Customer Experience.
FLEXIBILITY,
SECURITY, TRUSTABILITY
We take data protection personally and we aim to offer the highest possible level in terms of security, privacy, and data management.
Our solutions exceed GDPR standars using state-of-the-art technologies that use the Blockchain. Your Voice R&D invests in storage & backup, data encryption, system redundacy,... are continuous and always more ambitious, like our recent PCI DSS 3.2 Certification.
FULLY
DISTRIBUITED
SKILS
We believe that collaboration with different realities and people are the best innovation engine. More than 20% of our turnover is re-invested in R&D and in growing internal and external skills.
In 2011 Your Voice acquired Edistar S.r.l.; this operation has increased dramatically the skills and resources around the Cloud Contact Management and Digital Payments.
Certifications
Quality Management System certified since 2017
3.2 level Service Provider Certification since 2017
Registered as Communication Operator since 2015
