FAQ

1. Is the Your Voice E-CO (Enterprise Communication) platform a CRM or a CTI system?
Neither. But Your Voice E-CO can be used in seamless combination with a CRM, CTI or Business Intelligence programme, adding to the typical functions of such systems a powerful engine for one-to-one multichannel relations and interactions, and the automatic compilation of valuable return information (such as feedback from customersÕ interactions) which can be used for successive analysis and decisions.

2. Does Your Voice S.p.A. compete with Call Center activities?
No. The features of Your Voice's technology and services actually make it an ideal partner for any form of marketing, promotion, customer care and survey activities, vastly multiplying the firepower available for large data bases. It adds new channels (text messages, fax, e-mail), drastically lowers the costs for contacting, selecting and screening the overall sample, reduces the impression of intrusion when contacting prospective customers, and automatically transfers distilled lists of contacts ready for processing to staff operatives.

3. What are the major advantages of using Your Voice E-CO?

• Great flexibility in the construction of communications workflow paths, even when they are highly complex;
• Low cost per contact;
• High speed in preparing and performing activities;
• Immediate availability of reports containing the results of the interactions performed by the users contacted;
• Unbeatable contact volume: 100,000 calls/hour.

4. What do you need to put Your Voice into action?
A list of names and telephone numbers, a message to be sent or a more complex communications workflow to be performed (for example, the combined use of different channels and the control of a series of interactions). That's all that is needed. Your Voice will run the project in "turnkey" mode, returning you a complete report with the results of the activities performed in the space of just a few days. How much will it cost? A very small figure for start-up, and a variable cost for every contact performed, that is in any case lower than the cost of sending a letter. Contact us for a no-obligation evaluation of your requirements.

5. Why does Your Voice consider that "Machine to Machine" relations represent the new frontier for development?
Because the core of the Your Voice technological platform is ideal for the flexible and efficient management of any type of "relation", independently of the communications channel used, the individuals involved, or the type of information to be exchanged. For this reason, Your Voice has developed a specialized variant of its platform, named BITX, specifically developed for the remote monitoring and control of any electronic tool. Click here for further details.