TLC COMPANY (2)
Continuously updated information for CRM managers

The management responsible for customer relations had the task of keeping CRM services at a high standard of quality. The solution that was adopted in this case comprised the use of behaviour prediction schemes, which react in real time to even the smallest signs of deviation. Of course the system also continuously provided top management with indicator summaries.

Your Voice MC2 made life much easier for CRM Managers, freeing them from the necessity of a continuous presence in the office, while also offering a service of uninterrupted vigilance and operational efficiency.
Reports on over fifteen performance indicators, in both text message and vocal form, were transmitted to hundreds of managers in push mode, at regular intervals and on predetermined occurrences (in other words, urgent reports were sent whenever given threshold levels were exceeded).

In addition, remote drill down mechanisms (in both text message and vocal format) and systems providing an immediate response to requests for specific reports were provided in pull mode.