TLC COMPANY (1)
Confirming the company's customer attention

The client company's Customer Operations Management division has succeeded in transforming episodes of unsatisfactory service into opportunities for promotion.

Even the management of interactions that could be potentially negative for the company image can be used to transmit values of efficiency and customer requirement sensitivity.

Follow Up, one of the infinite possible services offered by Your Voice E-CO, performs this valuable function, because it enables the final user to verify Ð directly from the Voice of the Brand Ð the situation of his request, along with the possibility, if contemplated in the configuration, to provide further information or clarification. The process reduces the customer's doubts on whether the problems in service have been resolved or not, and this generates an improved image with respect to the competition. At the same time, the system enables call center operatives to concentrate on just special cases. All this at very low costs, with considerable savings in human and financial resources.